How AI and Automation are Transforming Business Service Management

Artificial Intelligence (AI) and automation are revolutionizing Business Service Management (BSM) by enhancing efficiency, reducing operational costs, and improving customer experience. Businesses are increasingly integrating AI-driven solutions to streamline processes, eliminate repetitive tasks, and boost overall service quality. One of the key impacts of AI in BSM is intelligent process automation. AI-powered bots and virtual assistants handle routine administrative tasks such as scheduling, data entry, and customer inquiries, freeing up human resources for more strategic activities. Additionally, predictive analytics helps businesses anticipate issues, optimize workflows, and make data-driven decisions, improving service reliability.